![]() ![]() We appreciate your honesty and understand that your experience is still in progress as you have a scheduled call on Tuesday. Thank you for sharing your feedback with us. We value your feedback and will take the necessary measures to improve our services and ensure a better experience for all our customers. (Please check with your credit card company for clarification if needed.) Once again, we deeply apologize for the inconvenience and disappointment you've experienced. You will not be charged when the next billing period starts and a new bottle won't be shipped. Your $44.18 refund has been processed and it should reflect on your online credit card statement within the next 5 -10 business days, and on your paper statement at the end of the current billing cycle. This message is confirmation that your subscription has been cancelled. I hope I've been able to clear up any confusion. I have added a screenshot below as a reference: The normal price for Burn Evolved 2.0 is $49 plus shipping, but you received a special discount for subscribing and received it for only $41, plus shipping. You selected SUBSCRIBE NOW, which is why you were charged for a new bottle this month. ![]() When you first purchased your supplements, you were given the option to choose a one-time purchase or get the Auto-Refill subscription for the supplement. We also apologize for the billing for the "BURN" supplement. We understand how valuable your time is, and we're disappointed that we couldn't provide the assistance you needed. ![]() It's not the level of service we strive to deliver. Regarding the missed appointments and lack of response from our support team, we sincerely apologize for the frustration this has caused. We understand that clear communication and reliable customer support are crucial in ensuring a positive customer journey, and we deeply regret falling short in this regard. ![]() This is not the experience we aim to provide. It's unfortunate that you encountered difficulties with accessing the nutritional information and videos you were looking for. Your feedback is important to us, and we appreciate you taking the time to share your concerns. We deeply apologize for any inconvenience you've faced. We are truly sorry to hear about your frustrating experience with our program and customer support. Thank you for choosing our program, and we hope to have the opportunity to enhance your experience and provide you with the support you were looking for. Please reach out to our customer service team at so we can address any concerns you may have and offer additional guidance. If you're open to it, we'd like to make things right for you. We're working to improve our processes to ensure that such delays are minimized in the future. While we strive to provide a seamless experience, it seems we fell short in this instance. Regarding the pairing with your trainer, we apologize for the delay you experienced. Our trainers are here to assist and guide you, and we'll address this issue to ensure better responsiveness moving forward. We're also sorry to hear that your communication with your trainer was not as responsive as you hoped. Your feedback is valuable, and we'll take this into consideration as we evaluate how we can better communicate and provide ongoing support to our users. We apologize for any confusion regarding the frequency of the diet and exercise plan updates. We appreciate your honesty and your insights, and we're sorry to hear that certain aspects of your journey didn't meet your expectations. Thank you for sharing your feedback about your experience with our diet and exercise plan. ![]()
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